One front door for every compliment and complaint.
Residents reach you through your website, the lobby, or our app. VerumLink brings every channel into one inbox, and gives every resident a record number they can follow.
Free to start. Set up your form and lobby QR codes yourself, then talk to us when you want routing, reporting and accreditation exports.
Illustration with demo data: feedback from the website form, the lobby QR code and the app lands in one agency inbox, is sent to the right people, and the resident gets a record number with an update in the app.
Feedback arrives five ways and lives in five places.
A paper form at the front desk, a forwarded email, a web form that goes to one person. Nobody sees the whole picture, and the resident hears nothing back.
Illustration with demo data: a paper complaint form, a forwarded email, a website contact form, and a note left at the front desk each become a record in one inbox.
Today
- Paper forms wait in a tray until someone files them
- A compliment sent to city hall never reaches the officer
- Residents call back to ask whether anyone read it
- Accreditation season means days of spreadsheet work
With VerumLink
- Front desk staff show a QR code and the resident submits on their own phone
- Compliments reach the named officer and their supervisor
- Every resident gets a record number and an update by email or in the app
- Feedback is already structured when you need to report on it
A record number and an update, not a black hole.
Every submission gets a record number. Residents follow it in our app, where they get a notification at each step. What happens inside the agency stays with the agency.
How it works for residentsYour complaint
BBP-2026-00404Illustration with demo data
Routing that knows who should see it.
Compliments to the named officer, their supervisor or the chief. Complaints by category to the queue that handles them. Set the rules once and stop forwarding screenshots.
See how routing will workIllustration with demo data: a compliment that names an officer goes to the officer, and a switch sends a copy to their supervisor.
Reporting built around your standards.
Switch on the standards you follow. VerumLink adds the fields they call for and lays out the export the way assessors read it, so reporting season is an export rather than a weekend.
What is coveredIllustration with demo data: an admin switches on TCOLE, the complaint form gains a signature, a formatted report builds and exports as a file.
Built for the bodies you already answer to.
We started in Texas and add standards as agencies ask. Each one maps the complaint and commendation sections of the standard to form fields, routing and a report.
Texas
- Texas Gov't Code 614.022State law
- TCOLETexas licensing and standards
- TPCA Accreditation ProgramTexas Police Chiefs Association
Campus
- IACLEACampus accreditation
National
- CALEANational accreditation
Other states
- California POSTState standards
- Florida CFACommission for Florida Law Enforcement Accreditation
- New York LEAPState Law Enforcement Accreditation Program
- Georgia State CertificationGeorgia Association of Chiefs of Police
- WASPC AccreditationWashington Association of Sheriffs and Police Chiefs
- and many more
VerumLink covers the data gathering, routing and reporting parts of these standards that relate to resident compliments and complaints. It does not replace an accreditation manager or your internal affairs system. See exactly what is covered.
Open your front door this week.
- Find your agencyEnter your ZIP code and pick your department from the list.
- Send the requestYour name, rank, and a work email we can reply to.
- We confirm you're with the agencyThen your portal invite arrives by email and you're in.
- Forward one email to ITIt holds the one-line snippet that puts the form on your website.
- Print the lobby kitQR posters and counter cards for the front desk and patrol cars.
Illustration with demo data: someone enters a ZIP code, picks Dallas Police Department, sends the request, and gets a portal invite, a snippet to forward to IT, and a lobby kit once the agency is confirmed.
Straight answers.
Does VerumLink replace our IA software, like IAPro?
No. VerumLink is the front door. It takes in feedback and gives the resident a record number and updates. Investigations stay in the system you use today.
Will residents see our internal notes?
Today the record is a two-way thread: when your staff write in it, the resident sees the reply. Internal case notes belong in your IA system, which is where they stay.
Will this get us through an accreditation audit?
Not by itself. It covers the data gathering, routing and reporting pieces of the sections about resident compliments and complaints. Policy, investigation and discipline standards stay with you.
What does it cost?
You can start free with the website form, lobby QR codes and the inbox. Routing rules, accreditation exports, analytics and onboarding support are part of the paid Agency plan. Email info@verumlink.com for plans and pricing.
Texas requires complaints to be written and signed. Can you handle that?
Not yet. Signature capture for 614.022 complaints is on the roadmap, not in the product today. Tell us if it is blocking you and we will tell you straight where it stands.
Does this make our forms ADA compliant?
Title II requires that online forms be accessible; it does not require an online complaint form. We build our form to WCAG 2.1 AA so it does not add to your list. Confirm your own obligations with counsel.
How much work is it for our IT team?
One line of code on one page. We send you a ready-to-forward email with the snippet and where it goes.
Every resident deserves to know they were heard.
Start free today, or send us a note and we will walk your team through it.